Frequently Asked Questions

What is the difference between EOT and “Leadership Essentials”?

EOT is the acronym for Expert Online Training, the world’s best educational resource for youth leaders. EOT refers to our content and our learning management system together. Our most popular library of content is called Leadership Essentials.

Can I watch a sample first?

We hope you do! We rotate full-length samples on our website here and we also link samples to some of our webinars, which you can view on our YouTube channel here. If you would like to see more videos, as well as learn about administering courses to your staff, we invite you to contact our Customer Success Team at 877-237-3931.

How do I subscribe?

You can subscribe to the FULL PACK, STARTER PACK, or Child Welfare & Protection Course two different ways. Click here to subscribe online and pay securely with a credit card (VISA, MasterCard or AMEX). Alternatively, you can call us, toll-free at 877-237-3931. We can either take your credit card over the phone or you can mail us a check.

How do I pay by check?

If you are paying by check, be sure you complete the PDF information sheet first. That sheet must be mailed with your check. All checks must be in US dollars and made payable to ExpertOnlineTraining.com. Our mailing address for payments is: Expert Online Training / 32 Park Street / Exeter, New Hampshire / 03833.

How long do subscriptions last?

Subscriptions can be purchased any time and last until the end of the calendar year, expiring on December 31st. If you are a first-time subscriber, or if you are returning after a year or more of not subscribing, then any subscription you purchase this year between September and December will also include all 12 months of next year, at no extra charge.

Are modules available a-la-carte?

Like a Netflix subscription, your annual subscription to our FULL PACK gives you access to all the materials on Leadership Essentials: videos, quizzes, handouts, and statistical tracking. There are no hidden costs. Customization happens within your Director Dashboard, where you create courses to give each of your staff groups.

Can I want to upload my own content?

Yes! Your subscription includes the popular feature of being able to upload your own videos directly to the EOT server. Soon, you’ll also be able to create your own quizzes! Directors commonly use the video upload feature to add a welcome video, an orientation/induction video, or to explain a new policy or procedure. Only your staff see your custom videos.

Can I play the videos during staff training week?

We hope you do! EOT is not only for pre-season training. Our videos, quizzes, and handouts add a lively and thought-provoking dimension to use during your on-site training. If you have fast Internet access on-site, simply connect a projector and speakers, log-in, and press play. If you do not have Internet, you will have to order a DRMed USB Data Disk to be able to watch the videos offline at camp. Call us at 877-237-3931 to get clear instructions on this process and order your USB Data Disk.

*Please note that the USB Data Disk works on both Windows and Mac OS except Mac OSX Sierra (10.12.*)

What are the technical requirements?

To use Expert Online Training, you will need:

  • A desktop or laptop computer with an Internet connection. The faster the better. Your staff can use any smartphone or tablet to complete their courses, but you’ll want to set things up for them on your computer.
  • A modern web browser. EOT works best on Firefox, Explorer/Edge, or Google Chrome. Please do not use AOL or Safari.
  1. Once you install Firefox, Explorer, or Chrome, you must enable Javascript. Click here for directions.
  2. After enabling Javascript, download a plug-in for your browser, called Adobe Flash. Click here to download.

That’s it! Now login with your username and password and you’ll be off and running. We’re happy to assist if you run into any snags. Call our Customer Success Team 877-237-3931 or email info@expertonlinetraining.com

How will I know my staff are watching?

As a director, you will have full access to an admin page, called your “Director Dashboard.” From that page, you’ll be able to monitor your staff’s progress. We are adding more detailed statistics in the coming months, so check back frequently to see what new details you can monitor about your staff’s learning progress.

How can I verify that my staff understood the content?

From your admin page, called your “Director Dashboard,” you will be able to verify which staffed passed the course you assigned. Passing a course means watching a video at least one time and then achieving a passing score on the related quiz. Quizzes are seven, randomly ordered multiple choice questions, drawn from a bank of 10 questions. Passing = 6/7 or 7/7.

How do I know whether EOT content is helping my staff?

Online learning has a proven track record of effectiveness. In fact, recent research from the MacArthur foundation found that “…youth engage in peer-based, self-directed learning online…and the outcome emerges through exploration, in contrast to classroom learning that is oriented by set, predefined goals.” We also have independent research being conducted on the effectiveness of EOT, so stay tuned for announcements about results.

What is the difference between “creating” a course and “publishing” a course?

Creating a course involves selecting which combination of modules you want a specific group of staff to take. From inside your Director Dashboard, you can pick and choose until you’ve created the ideal courses for new staff, returning staff, program staff, supervisory staff, and whatever other groups you want.

 

Publishing a course is your final stamp of approval. When you publish a course, you’re making it live and available to your staff. At this point, they can start watching videos, taking quizzes, and reading handouts. From your Director Dashboard, you can monitor their progress. NOTE: Once a course is published, it cannot be revised!

Can I modify a course after I’ve published it?

Like a hardcover book, courses cannot be modified after they have been published. However, if you discover that there is additional content you would like a group of your staff to watch, you can simply design a supplementary course (perhaps just one or two modules), publish that new course, and assign it to a group.

Can I download copies of the videos?

Your subscription gives you the right to download one copy of any videos. The videos will download in a protected format, meaning you will need to validate each one while you are still connected to the Internet. The files will only play in Adobe Media Player or the EZDrm Player. Call us at 877-237-3931 to get clear instructions on this process.

Can I burn a DVD copy of the modules?

The video training module library is copyrighted so burning DVD copies is not permitted. You have the legal right to watch these videos, either streaming or from a protected copy until your subscription expires. To continue using EOT, and check out all of our new content, you can renew your subscription. For uninterrupted access, contact us in early December.

What if I run into technical difficulty?

We have designed an intuitive user interface and we also recognize that administering multiple courses to different groups of staff can be complex. If you encounter any technical problems, you may either watch our online help videos, contact our Customer Success Team at 877-237-3931 (M-F, from 9-5 ET), or email info@expertonlinetraining.com . We look forward to helping you get the most out of your EOT subscription!

How do I download modules for offline viewing?

It is not possible to download modules for offline viewing. If you do not have internet access at the location you are planning on viewing the modules at, you will have to purchase a USB Data Disk which contains a DRM protected copy of our modules.

* Please note that the Data Disk works on both Windown and Mac OS except for OSX Sierra (10.12.*)

What if a video or a scene does not match our policies or philosophy?

You have sharp eyes if you’ve noticed some procedural differences between what’s depicted in the videos and how things are done at your camp, parks & rec, or summer school. Please know that the child development content of Leadership Essentials has been carefully reviewed and vetted. That say, every program has different dress codes, lingo, and safety rules. Any important differences between what you see on EOT and what you do in your program are opportunities to teach your staff why you do what you do. You might consider starting a discussion thread on the topic in the Virtual Staff Lounge, right here on the EOT site.

What if we don’t utilize all our staff accounts?

Our Customer Success Team will contact you from time to time, to help you get the most out of your subscription. You can also contact us if you have a question about your subscription 877-237-3931. We can add staff accounts any time you make new hires. And if you have a few unused staff accounts at the end of the season, call us to figure out a good solution.

It’s Easy To Get Started

Call us toll-free at 877-237-3931 or schedule a demo with our Customer Success Team.